FAQs and POLICIES
DESCRIPTION
Our company manufactures personalised items for classic car enthusiasts,such as the mugs,beer steins,and glasses as seen on the Cool-cars-photo-mugs.com website.These are based on our own original and copyrighted designs.
PRIVACY POLICYOur postal address isYou can contact us via e mail using our contact form. We collect no information on consumers who browse our website.The information volunteered by customers regarding orders is subsequently discarded. We will never sell,give away,or make unauthorized disclosure of any information given to us by our customers, other than to govermental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website. The only customer details we have are those given to us in order to complete and ship orders. We are are not ,for instance, aware of any details regarding customers credit cards. When a transaction takes place we are simply informed by Pay pal that payment has been made,but no further details are given to us. Our shopping cart is secured by VeriSign EV SGC SSL certificates. We do not set cookies.If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers, transaction information. Consumers can have this information corrected by using our contact form. If you feel that this site is not following its stated information policy, you may contact The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm. SHIPPING POLICYShipping is based on the weight and is carried out by Royal Mail within the UK. and Airmail worldwide.We aim to deliver goods not later than 14 days. Worldwide can of course take a little longer.We do not have a facility to deliver to APO and FPO addresses.If dispatch to such address is required please contact us by e mail before placing an order as we would like to accommodate if we can. RETURNS POLICYIf on receipt of the goods you are not satisfied in some way please contact us by e mail using our contact form with brief details for the return within 7 days of receipt. Our products are of course personalised and if we have made an error in the detailing we will of course replace the item.If items are received damaged we will also replace free of charge.Our goods are shipped in appropriate packaging to avoid any such occurance. In all cases please contact us by e mail using our contact form first of all quoting the invoice number and date,for a Return Authorization Number (RAN) Write this number clearly and boldly on the outside of your package. NO merchandise will be accepted without this number. We emphasise returns must be appropriatly packaged.The customer is responsible for return shipping charges.We are not responsible for lost packages.All returns are subject to inspection and verification.return shipping time is beyond our control so please allow 2-3 weeks for the processing of your return. We will notify you when we receive your return and when your credit is processed. FAQs and Policies to home page
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